We are helping Leaders create businesses that are more resilient following the effects of COVID-19 and other crisis
CX leaders are struggling with having to adapt to a new rapidly changing environment, evolving expectations, fears over virus symptoms, pressure to meet customer demand, spiraling costs, whilst maintain staff safety and well being.
CURRENT METHODS ARE NO LONGER WORKING
Many business leaders are turning to digital technology to help them during this period, AI, IOT, 5G, RPA, Analytics, the gig economy, they all have an important role to play, but with 70% of digital transformation programmes failing, adopting any technology, safely, is vital to deliver resilient services and customer experiences that deliver the right impact.
If you are interested in finding out how we can help you to:
Then, let’s jump on a quick brainstorming call and have a chat.
Today’s business leaders are having to contend with delivering the day-to-day requirements of managing their business, delivering profit and maintaining market positioning, whilst struggling to interpret and respond to changing external events that are sometimes outside their control.
The pace of change has accelerated. Business leaders are under pressure to transform their business models, to enable them to more rapidly respond to the proliferation of new and emerging technologies, 5G, the internet of things (IoT), AR and many others.
The growth in digitalisation is being experienced across sectors, COVID-19 and the rapid changes in the market is forcing businesses to fast track their adoption of technology to maintain and futureproof their business.
Research has shown that the level of digitalisation experienced since Covid-19 would have taken businesses 4-5 years to achieve under normal market conditions. We have seen a surge in the adoption of home working, greater use of data to deliver increased levels of personalisation, radical changes in business models, growing consumer confidence with using digital channels taking place across all sectors. Some business leaders are rising to the challenge others are seeing their very markets disappear. Understanding levels of digital adoption is a good starting point, followed by building a resilient business.
Build Business resilience
COVID-19 has fundamentally changed the business landscape, triggering the start of the 4th Industrial Revolution. To survive, businesses, across the world are being forced to shed structures that get in the way of their agility and their ability to adapt their business models.
Businesses leaders have to challenge themselves to set the pace and drive their market changes beyond the maintenance of day-to-day activities.
THIS IS WHERE SYNERGY CAN HELP
CX leaders are struggling with having to juggle staff no shows due to self isolation, fears over virus symptoms, poorly performing digital technology, staff stress levels and working practices that do not translate well in a home office environment, whilst trying to meet customer demands.
Substantial research shows that diversity brings many advantages to an organization: Increased profitability creativity, stronger governance and better problem-solving abilities. Employees with diverse backgrounds bring to bear their own perspectives, ideas and experiences, helping to create organizations that are resilient and effective, and which outperform organisations that do not invest in diversity.
A study found that companies with more diverse management teams have 19% higher revenues due to innovation.
This finding is significant for tech companies, start-ups and industries where innovation is the key to growth. It shows that diversity is not just a metric to be strived for; it is actually an integral part of a successful revenue-generating business. However, There are still large sections of society who are placed at a disadvantage due to lack of digital access which could further negatively impact their financial and/or educational future.
An estimated 1 million children and young people and their families still don’t have adequate access to a device or connectivity at home, (Digital Access for All):
As the levels of digitalisation increases their could be a negative impact on those who either do not have the digital skills or cannot afford to pay for the connectivity needed to enable this access, impacting access to education and services, where in person options are not available, in addition to the new digital skills needed to power economies.
If you would like to discuss your digital inclusion strategy or futureproof your staffing, then let’s have a chat
Sometimes good, honest, impartial advice is just what you need.
We have helped leaders around the world for over 20 years cut through the noise and confusion that they are faced with on a daily basis, whilst helping them to rebuild and future proof their business and/or service. If you are struggling with adapting your service following the effects of COVID-19 or want to grow your business resilience, whilst scaling, safely or even discuss your digital inclusion aspirations, then lets jump on a quick brainstorm call.
We have helped CX leaders around the world for over 20 years cut through the noise and confusion that they are faced with on a daily basis, whilst helping them to safeguard and future proof their service. If you are struggling with safeguarding your service against the effects of COVID-19 or with planning for your service after? Then lets jump on a quick brainstorm call.
Okay, show meThere are all kinds of threats to your business right now, causing a change in customer expectations, expedited by COVID, the growth in digitalisation and the demand for social inclusion. Many business leaders are choosing to get expert advice on exactly what this could look like for their existing or desired business models and how to plan for it.
If you’re not reshaping your customer experience and/or your business for today whilst preparing for the future of tomorrow, this could impact your market position. It’s that simple.
